carwright

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Questions

Questions, answered

What is Carwright?

A service for Florida car buyers. Through Carwright, you ask the dealers that list your car for a written out-the-door price, approving every email first. Then you pick one.

Can't I just email dealers myself?

Yes, you can, and then each dealer has your email and often your phone number. Carwright never gives a dealer either. It finds the stores that list your car, follows up twice, lines up the replies and checks the paperwork. You approve every message.

What is an out-the-door price?

The total you pay to drive the car away: the selling price, every dealer fee by name, tax, tag and title, and any add-on. Your request asks for it on one car, by stock number or VIN where the listing gives one.

Why would a dealer answer?

A buyer is asking in writing about one car the dealer lists. Each request says how many other dealers got it, so a dealer that wants the sale has a reason to answer. Some still won't; your deal page shows which.

Do I have to buy?

No. If none of the prices works for you, walk away. Carwright never commits you to anything, and a written price is not a contract.

Will the dealer stick to its written price when I go in?

Not always. A written price records what the dealer offered; it is not a purchase agreement. Once a dealer accepts your order, Florida law holds it to that price, with narrow exceptions (Florida Statutes 501.976(15)). We guarantee the written quotes, not the dealer's conduct. The paperwork check shows any change before you sign.

Do I get the car for less?

The point is that dealers compete in writing, and you see the whole price before you buy. We do not promise savings: we're new, with no past deals to point to, and we won't borrow another company's numbers. We promise three written prices that count within ten business days, or your fee back.

Who pays Carwright?

Buyers, and only buyers: one flat fee, once (how we make money). Dealers don't pay us a cent, so no dealer pays us to steer you.

What do dealers see about me?

The car, when you plan to buy, your state and ZIP, and an email address set up for your deal. A line says it is sent for a Florida buyer through Carwright. Your first name, only if you tick the box. Carwright never puts your last name, email or phone number in a message; what you add is yours.

Is a machine writing to the dealers?

Partly. Every request is a fixed letter with your car filled in, and you read every word before it goes. A language model, software that reads text, reads the replies and drafts the paperwork note you send yourself. Its limits are on the privacy page.

Rare vehicle, or not in Florida?

If few dealers within your distance list your car, your request goes to the ones that do. You see the list first. Not registering in Florida? The free Market Read works for any ZIP.

What happens to my information when I am done?

"Delete my deal and data," under Settings, removes the deal, the messages, the quotes and the paperwork from our active storage at once. Copies of dealer mail are deleted within about 60 days, and dealers keep what they received. One small record with no name, email or ZIP stays 180 days for a card dispute.

Why is there a fee at all?

It pays for the work: finding the dealers, the requests and follow-ups, reading every reply, the notes you approve and the paperwork check. In return, Carwright owes you three written prices that count, or your fee back.

Can I start now?

Opening to all Florida buyers once card payments are live.

Carwright opens to all Florida buyers once card payments are live. Leave your email on the home page and we'll write once, when you can start.

What does the fee cover, and when do I pay?

One car, as you describe it before your first requests go out. After they go, a different car is a new deal with its own fee. The table shows when you pay and when the fee comes back.

What you pay, and when. The rules in full are on the terms page.
The fee$99, once per vehicle. Charged after you read your request, before the first message is sent.
Within 72 hours of payingThe fee back in full, on request.
In the first 30 days, no message approvedThe fee back in full, on request.
Fewer than three written prices that count in ten business daysThe fee back in full, without you asking.
When a refund postsIssued the day the rule is met, to the card you paid with. Your bank posts it on its own schedule, which Stripe puts at five to ten business days.

Can I change the trim, the color or the model later?

Before your first requests go out, change anything. After they go, the car is fixed; a different car is a new deal with its own fee.

Does a quote with a financing condition count?

No. A price that requires dealer financing or a trade-in is shown with its condition, never counted and never the price to beat. We draft a request, for your tap, asking for the price without it.

Is leasing supported?

Carwright compares the car's out-the-door price. If you lease, the quotes are still prices for the car, and lease terms are not compared. No Market Read lease figure is a drive-off total.

Can I trade in a car?

Yes, and we keep it out of the price. You settle the trade with the dealer you pick, after its written price stands on its own. A price that depends on a trade does not count.

Will I still need a test drive or a visit?

That is yours to decide. Carwright gets the written prices and checks the paperwork. The drive, any inspection and the signing happen with the dealer you pick, in person or by phone.

What does "ten business days" mean here?

Monday to Friday, with holidays counted as business days, so the date never moves later. It shows on your deal page from the moment you approve your first requests.

What if a quote expires or the vehicle sells?

Three written prices that counted by the deadline meet the guarantee, even if they later expire or the car sells. While the deal is open, we look for replacements, and you approve any new request first.

How long does Carwright keep working?

As long as you do. A deal ends 30 days after your last action on it, such as an approval or a message to us. After seven quiet days, the follow-ups pause.

What if the process stalls?

Your deal page says when it needs you, and when a step has stopped. The deadline does not move. For anything else, write to desk@carwright.com.

How do I stop messages or cancel?

Tap Pause my deal on your deal page or under Settings; nothing goes to a dealer until you tap Resume. To end the service, delete the deal under Settings or let it expire.